IMPROVING CLIENT SERVICE IN HEALTH CARE

Health care professionals often face competing challenges from clients, families and the agencies in which they work. Client treatment outcomes are often a reflection of the client's perception of the care they receive and the satisfaction they experience from the services provided. This seminar will enable health care providers to identify the client in a broad context including the family system and the facility, hospital or agency. Participants will understand the dynamics affecting the difficult, non-compliant client and learn ways to deal with challenging behaviors. Strategies will be taught to improve service delivery, client satisfaction and client care.